The community and human services sector includes any organisation whose primary purpose is to support people, families or communities, especially those experiencing vulnerability, disadvantage or marginalisation. Dr Lucinda McFadden is a counsellor/therapist and consultant dedicated to helping community and human-service organisations become places where people can thrive.

With a PhD in Organisational Change, a Master of Commerce in Strategic Management, a Graduate Diploma in HRM and a Master of Social Work (Qualifying), Lucinda brings a rare blend of strategic, systemic and frontline insight.

Her work focuses on addressing the real causes of burnout, conflict and disengagement such as role overload, vicarious trauma, moral distress, and misaligned structures or leadership practices. Combining evidence-based organisational diagnostics with trauma-informed and values-aligned approaches, Lucinda helps organisations rebuild trust, strengthen communication, and create workplaces where staff feel safe, respected and supported. Lucinda understands community service work from the inside out, both the emotional reality and the organisational realities. Her approach recognises that toxic cultures don’t emerge from individual weakness but from systemic pressures, chronic stress, structural constraints, and unresolved organisational trauma. By blending strategic insight with frontline awareness, she helps community services organisations make meaningful, lasting cultural change with compassion and clarity.

Lucinda offers culture assessments, leadership development, policy and HR system reviews, reflective practice facilitation and whole-of-organisation change strategies. Compassionate, practical and deeply informed, Lucinda partners with organisations ready to create lasting, meaningful cultural change.

For a free 15-minute phone consultation about issues facing your people or organisation, get in touch here.